Customized items designed specifically for you are non-returnable unless there is evidence of transit damage or defects. We take pride in delivering high-quality, custom products and want to ensure you are fully satisfied with your order.

If you believe that the product you received is defective, damaged, or incomplete, please contact us immediately. We are committed to resolving any issues and will work with you to find a satisfactory solution.

Return Eligibility

– Items with visible defects, functional issues, or damage caused during transit are eligible for return.

– Requests for returns must be submitted within 48 Hours of receiving the item.

How to Initiate a Return

1. Contact our customer support team at support@halfengineergifts.com with your order number and details of the issue.
2. Provide photographs or other supporting evidence of the defect or damage.

Refunds

Once your return is received and inspected, we will notify you of the status. Approved refunds will be processed back to your original payment method within a specified period, depending on your payment provider’s policies.